Use your customers to generate more customers through:
WHAT KEEPS YOU UP AT NIGHT?
OUR SOLUTIONS >
THE ROI >
A transparent process before, during & after.
Prep for the evaluation to make sure we’re hitting every element you want included. At this point we also highly recommend to involve your guides.
Our ‘mystery shopper’ will hop on your tours to evaluate guides, product, and customer experience.
We’ll walk you through our report step-by-step, giving you specific actions to level up on everything from operations to guide training to customer follow-up.
Basic Package Includes:
You might have seen Nikki;
I’ve gone on more tours than I could ever count across 5 continents.
Many I took to evaluate the experience of local teams in over 160 cities around the world as Guide Success Manager at Intrepid Urban Adventures. Others I took with other tour guides as an activity during guide training, and some I even took myself while on vacation. I really do love a good tour.
Add into that my 9+ years of being a tour guide in NYC, it’s impossible to take a tour without my critical eye looking for ways a tour could be more unique or memorable, or for how a guide’s efforts could be more efficient.
I combine branding with experience pulling from my background in Digital Marketing.
If your Food Tour is amazing, you want your customers to go home and say what an incredible experience they had with YOUR company, not that they took “an amazing Food Tour”. Your company values and niche should be clear throughout all your product (and content).
I champion guides.
To me, they are the most important employee at a tour operator. They’re the ones who represent the brand for customers and the ones who know what’s actually going on at the ground level. All of my training is done by empowering the tour guides to be invested in evolving the tours they give (and so, improving their skillset)
I believe travel can change people’s perspectives.
There is such great power in being a tour guide, basically an ambassador to the city/country/region. Even the most basic tour can completely change the way someone thinks and I think tours should always take advantage of that opportunity. Sure it should be a good time, but it can so easily be a highlight of someone’s trip.
When I’m not taking tours, I’m also a Founding Board Member of NextGenTravel, a community of people from across the travel industry coming together to share ideas, make meaningful connections, and push the hospitality industry into the next era. I’ve also teamed up with two other Guide Trainers to found the Global Guide Alliance, a space for guides to learn and create community.