Two of the most difficult parts of virtual tours are (1) learning how to adjust your in-person skills and (2) engaging your guests. In this article for Indie Travel, I offer some tips on how to make a virtual tour engaging. See the full article on Indie Travel. Read here
The use of tours for education is not something tour guides should take lightly. And while I mention often that we should make an effort to reveal a more diverse history on our tours…we should also take care with the more common history. Prefer to listen & watch? This article has
Arriving at least 15 minutes early to your experience can help you get ahead of most challenges that might pop up on your tour. Prefer to listen & watch? This article has a video version. Video please Showing up early is not just for the guests! By being proactive with
Back to the full blog... It's ok to give responsibility to your guests as sometimes, the customer is not always right... Prefer to listen & watch? This article has a video version. Video please So often we get angry with travelers behaving badly, and yet, I wonder if
With the rise of audio tours and virtual tours, I'm often asked if I think travelers will continue to need a local guide. Prefer to listen & watch? This article has a video version. Video please When asking this question, we seem to forget that guides are evolving along
Empathy is, by far, the most important skill for a tour guide. And they use it in more ways than you think. Prefer to listen & watch? This article has a video version. Video please Historical knowledge aside there are a lot of traits and skills* that make
Surprisingly few companies do regular team evaluations (hopping on a tour, watching their guides, then going over the results with the them afterward). Prefer to listen & watch? This article has a video version. Video please And I get why. It takes time and resources to properly run team
Measuring guest satisfaction during your tour is not only a guide's best strategy for getting ahead of unhappy customers but is an easy (and shockingly underutilized way) to do free market research. Prefer to listen & watch? This article has a video version. Video please That's right, free
Getting a 5 star review is top of everyone's list, from the guides to the managers. And yet, I have very mixed feelings about 5-star reviews... Prefer to listen & watch? This article has a video version. Video please I strongly feel that 5 star reviews give zero
Throughout my career, I've been on a lot of tours, and the majority of those tours' quality was average. Prefer to listen & watch? This article has a video version. Video please That's not to say that most tours are bad. Those tours' quality is totally acceptable in